Terms and Conditions
Great4hair Limited Terms and Conditions for Supply of Goods and /or Services.
The Terms of this contract are only offered in the English language and apply to business sales only.
1. What Conditions Apply
1.1 Great4hair Ltd is registered in England and Wales No.6799606 the registered office is 20,Seymour Place, London, W1H 7NH, and the VAT No. is GB947 8441 79.
1.2 These Conditions shall apply to all contracts for the sale of goods (which expression shall where the context so permits include the supply of services) by Great4hair Ltd (The Supplier) to a customer who is acting
in the course of a business (including in the course of any business) to the exclusion of all other terms and conditions.
1.3 The Supplier reserves the right to add to, alter, amend or withdraw at any time without notice any of these Terms and Conditions or the Suppliers Service Guarantee referred to in clause 4.
1.4 Orders for goods will only be accepted for Customers acting in the course of a business.
1.5 Where the Supplier knows or is made aware or suspects that the Customer is a dealer in or is a supplier of hair extensions or is otherwise engaged in the hair extension supplies business, then the Company reserves the right to
refuse to sell to that Customer in its sole discretion.
1.6 All orders for goods until accepted or rejected at its discretion by the Supplier shall be deemed to be an offer by the Customer to purchase goods pursuant to these Conditions and all goods are offered subject to availability.
1.7 Any typographical, clerical or other error or omission in any sales literature, quotations, price lists, acceptance of offer, invoice or other document or information issued by the Supplier shall be subject to correction without any liability on the part of Supplier.
1.8 Your order is accepted and contract formed when we acknowledge receipt of your order by email or by other written method or if we do not send email or acknowledge in writing by another method when we dispatch the goods or of first installment of the goods to you.
1.9 In these Terms and Conditions ‘Working Day’ means Monday to Friday 9.00am – 5.00 pm, in each week except any Bank or Public Holiday in the country of delivery or within the UK.
1.11 In these terms and conditions ‘Hair Extension Supply means human hair extensions and accessories.
2. Orders, Specifications and Returns
2.1 The Supplier reserves the right to make any changes in the specification of the goods which are required to conform with any applicable safety or other statutory requirements, or where the goods are to be supplied to the
Suppliers specification which do not materially affect their quality or performance. Whilst the Supplier will endeavor to supply the product ordered.
2.2 For next day delivery, orders must be placed by 3pm for same day despatch.
2.3 The goods sold by the Supplier are at its discretion categorised as:-
(i) Stock hair extension supply products being hair extension and accessories ordinarily held in stock by the Supplier for the direct delivery.
(ii) Stock hair extension supply Products being hair extension supply products ordinarily held in stock by the Company for the direct delivery.
(iii) Non Stock hair extension – being hair extensions not ordinarily held in stock by the Company.
2.4 Any non-returnable goods sold by the Supplier will only be accepted as a return either at the Suppliers absolute discretion or where the goods are found to be defective at the date of delivery.
2.5 Order for the stock hair extension supply products may be cancelled at any time prior to dispatch of the goods. Order for other hair extension supply products may only be cancelled with the written agreement of the Company.
2.6 The Supplier shall credit the Customer for stock hair extension products which are returned within 7 days of delivery provided always that the goods remain unopened and are returned in the original packaging and in the condition in which they were originally delivered otherwise the Supplier will have the sole discretion not to accept the return of goods. Non-Stock hair extension products (bespoke products individually tailored to the customer requirements not be returned for credit. This does not affect your statutory rights.
2.7 The Supplier shall credit the Customer for stock hair extensions if the Customer is not happy with the colour. The Customer must check the colour of the hair and, if unsatisfactory to the Customer, the Customer must not take the hair piece out from it packaging, and must return it immediately. If detached, warranty is void and becomes non-refundable due to hygiene reasons.
2.8 The Supplier shall credit the Customer for Stock hair extensions if the Customer is not happy with the quality of the hair. If the Customer is unhappy with the quality of the Stock hair extensions, the Customer must not detach the hair from its packaging and must return it immediately. If detached, warranty is void and becomes non-refundable due to hygiene reasons.
2.9 If hair extension packaging is tampered with, opened, hair detached from packaging, all refunds are void.
2.10. The Customer is responsible for returning the Goods to the Supplier. The Customer should ensure to obtain adequate proof of delivery as the Supplier will not be liable for Goods that are lost or damaged in transit.
2.11. Where Goods have been damaged while in the Customers possession the Supplier shall not be required to accept the return of those Goods. If so damaged, the Supplier will notify the Customer that the Goods are available for re-collection. If the Customer requests redelivery it will be chargeable. By the Supplier to the Customer.
2.12. The Supplier shall inspect returned Goods. If the Supplier deems the complaint for faulty Goods unjustified the Customer will be informed of the reasons for the Suppliers decision. The Customer will be informed that the Goods are available for collection.
3. Price and Payments
3.1 The Suppliers policy is to offer competitive prices wherever possible. The prices quoted in the Suppliers sales literature are so far as possible the Suppliers correct selling price. Due however to the ever changing
nature of the hair extensions supplies market unless otherwise agreed in writing, the Supplier reserves the right at any time to revise the price of goods without notice to the Customer. The price of the goods shall be the price
stipulated in the Company’s price list current at the date of dispatch of the goods. The Supplier will however wherever it is practical to do so endeavor to notify price changes prior to implementation.
3.2 Please ensure that you have your credit card number, issue date, expiry date, postcode, and security number ready and correct when placing your order. If you are using somebody else’s card you must get their full name, address, postcode and telephone number for authorisation purposes. Great4hair sales team will need to have authorisation of the Credit Card holder before payments are taken and goods are despatched.
3.3The Customer shall pay the price of the goods on acceptance of order by the Supplier and before goods are despatched.
3.5 The Supplier reserves the right to grant, refuse, withdraw, restrict, alter, suspend or cancel credit terms at their sole discretion. The Supplier, without limitation, reserves the right to refuse or cancel credit terms at their sole discretion. The Supplier, without limitation, reserves the right to refuse or cancel orders for goods where the Customer is or is liable to become in breach of its agreed credit terms.
3.6 Where the Customer’s account has been suspended or cancelled or if the Customers credit limit is reached or exceeded the Supplier shall be under no obligation to accept any further Orders for goods and the Supplier shall not be held to be in breach of its Service Guarantee as provided in clause 4.
3.7 If the Customer fails to make payment on the due date then without prejudice to any other right or remedy available to the Supplier, the Supplier shall be entitled to charge the Customer:-
(i) If the act applies interest under the Late Payment of Commercial Debts Act 1998(as amended)
(i) If the act does not apply Interest (both before and after any judgement) on the amount unpaid at the rate of 10% per annum until payment in full is made (a part of a month being treated as a full month for the purpose of calculating interest).
(ii) An administration fee of £30
3.8 The Customer must make all payments in full without deduction, counterclaim or set off
4.1 For Customers:-
4.1.1 Orders can be delivered by 3rd Party Mail and Courier services. The Customer has control over which service they would like to choose. Great4Hair Ltd do not take responsibility for lost orders that are delivered by 3rd Party
4.1.2 Any order placed before 3.00pm, and you wish to add to your order this will go out separately the following day.
4.1.3 Next Day deliveries are not guaranteed by neither Royal Mail /Dpd nor Great4Hair Ltd for orders placed on Fridays as Saturday is not a guaranteed delivery day.
4.1.4 Royal Mails Recorded Deliveries can take between 3-10 working days to reach its destination.
4.1.5 Any dates quoted for delivery of the goods or supply of services are approximate only, the Supplier shall not be liable for any delay with regards thereto howsoever caused. Time for delivery or supply shall not be of the essence unless previously agreed in writing by the Supplier.
4.1.6 The Supplier reserve the right to make a separate charge for deliveries where the Customer specifically requests and the Supplier agrees to making a delivery by an agreed time.
4.2 For the purpose of this clause an order is received when it is in the possession of the Supplier.
4.3 Following the delivery of goods unless the Customer notifies the Supplier within 3 days of any discrepancies in the goods received all the goods ordered as stated on the invoice shall be deemed to have been delivered.
4.4 We may make delivery by installments to the Customer.
4.5Title to the Goods passes to the Customer on delivery. If the price or other amounts payable under the contract is outstanding at delivery then title is retained by the Supplier until the Customer has paid all amounts payable under the contract including price.
4.6. The Customer agrees that the supplier may sue for price even if Title has not passed and possession and use of the Goods will end if any amount due under the contract becomes due or the customer enters into liquidation or administration. and the Supplier shall be entitled to enter any premises where the goods are kept for the purposes of repossessing them.
5. Warranties and Liability
5.1 The Supplier will replace hair extension supply products found to be defective on delivery without charge Goods incorrectly supplied or invoiced as a result of error on the part of the Supplier will be credited without
charge. Any hair extension item in its original, undamaged packaging, except special order hair extension products, may be returned within 7 days of delivery. These are the sole remedies in such cases. Unsealed goods which cannot be reused by reason of their nature (for instance when the Supplier deems products as bespoke to the buyer’s requirements or special order hair extension products may not be returned).
5.2 The Supplier will assign to the customer the benefit of all warranties provided to us by any manufacturer or supplier of the goods. their specification at the time of delivery and will be free from defects in material and workmanship for a period of 1 month.
5.3 The above warranty is given by the Supplier subject to the condition that the Supplier shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working
conditions, failure to follow the suppliers instructions (whether oral or in writing).
5.4 Subject is expressly provided in these Conditions, all warranties, and conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law, subject to clause 6.6 below. The customer when ordering via the suppliers web site must ensure it has in place a virus protection as the supplier accepts no liability for viruses transmitted or passed to the customer through use of the suppliers web site whether for ordering purposes or otherwise.
5.5 Where any valid claim in respect of any goods which is based on any defect in the quality or condition of the goods or their failure to meet specification is notified to the supplier in accordance with these Conditions, the supplier shall be entitled to replace the goods (or the part in question) free of charge or, at the suppliers sole discretion, refund to the customer the price of the goods (or proportionate part of the price), but the supplier shall have no further liability to the customer.
5.6 Except in respect to death or personal injury caused by the suppliers negligence, the supplier shall not be liable to the customer by reason of any representation or any implied warranty, condition or other term, or any duty
at/of common law, or under the express terms of the contract for any consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for consequential compensation whatsoever (and whether caused by negligence of the supplier , its employees or agents or otherwise) which arise out of or in connection with the supply of the goods and services or their use or resale by the customer.
5.6 With the exception of liability covered by clauses 5.4,5.5 and 5.6 the supplier total liability for all, events giving rise to liability to the customer in aggregate shall be limited to an amount equal to the price , delivery charges and other amounts payable by the supplier under the contract
5.7 The customer agrees that it is best able to estimate the extent and nature of the insurance cover suitable for its business and property from time to time and that it is reasonable for the supplier to sell the goods and fix the purchase price on the basis of the exclusions and limitations of liability which price would be higher were such provisions altered in these conditions and the customer agrees that it will be responsible for effecting insurance cover in respect of any loss or damage of whatsoever kind or howsoever caused either by reason of the negligence of the supplier or otherwise to premises, plant or to other property and the supplier shall have no legal liability in respect of any such loss or damage.
5.8 When returning hair extensions and associated products with a view that the product is faulty, a test report will take up to 6 weeks and its is only when we are in possession of the test report that the customer will be notified of any refunds, exchanges or product test report information.
6.1 The entire agreement
The contract documents constitute the entire agreement between you and us for the sale and purchase of the goods. No other communications or representations between you and us, whether written or oral, shall bind us, and you acknowledge that you have not relied on any representations from us in entering into the contract which do not form part of the contract documents. Any variation or alteration to the sale conditions shall only be binding upon us if made in writing and signed by a director of Great4Hair Ltd No employee, other than a company director, has authority to change the terms of the contract.
The contract shall be governed by the laws of England and the parties submit to the exclusive jurisdiction for the English courts in relation to any dispute hereunder.
6.3 Force majeure
The Supplier shall not be liable to the customer for non-performance or late performance of the contract due to any matter beyond the suppliers control including (without limitation) war, terrorism, riot, public demonstration, the act of any government, , industrial action (, lightning, fire, explosion, storm, flood, earthquake, accumulation of snow or ice, or drought, shortages (including of fuel, utilities, and raw materials), vandalism, theft and other criminal action, interruption or failure of utilities, or anything of a similar nature affecting the suppliers carriers, sub-contractors or suppliers..
6.4 Reporting to police
Any suspicious telephone order or email order will be passed on to police for further investigation.
6.5 Third Party
Nothing in this agreement shall confer, nor do the parties intend to confer, any enforceable right on any third party and the Contracts (Rights of Third Parties) 1999 shall not apply.
(i)The supplier may sub-contract the performance of this Contract in whole or in part.
(ii)The Customer shall not assign or without first obtaining the suppliers written consent sub-let this Contract in whole or in part.
The copy of your invoice is your guarantee. Keep it filed in a safe place! You will need to send the invoice and product back together in order to apply for a refund or credit note.